Domestic Violence Crisis Service provides support to people affected by domestic
or family violence. If you are affected by violence and would like to speak to someone, please call the Domestic Violence 24 hr Crisis Line on 6280 0900.

Anna's story

Anna is a 26 year old woman from Pakistan who came to Australia on a spousal visa. She arrived at Heira from interstate after escaping a very violent and abusive relationship. When she first came to Heira she was quite scared and insecure about her future. Anna had no financial support, no visa and no social networks.

With Heira’s support, Anna was able to obtain her permanent visa under the Domestic Violence Provision and now receives financial assistance through Centrelink. She is living independently in private accommodation and is also pursuing her studies to further her education.

Heira — Multicultiral domestic violence supported accommodation

Heira believes that women have a right to live free of violence and provides shared supported accommodation for women with or without children escaping domestic violence. Our specialist service is dedicated to providing a safe and secure environment for women where race, culture and other differences are respected and valued.

Case management is provided with advocacy, referral and support which may include safety planning, accessing legal orders, budgeting support, assistance to build a community support network and assistance to obtain independent stable accommodation.

Heira supports women from culturally and linguistically diverse backgrounds who have no permanent residency to address their immigration issues.

We also provide outreach support to women in the community living in domestic violence relationships and/or women who are experiencing difficulties in maintaining their independent living.


Who is eligible?

Heira Domestic Violence Service accepts:

  • single women over the age of 16
  • women with children 16 years and under


Women in supported accommodation pay 25% of their income for rent and are eligible for rent assistance from Centrelink. Case management services are free.

Heira also accepts and will provide services to women without access to any income.


All referrals for Heira Multicultural Domestic Violence Supported Accommodation come from OneLink and Domestic Violence Crisis Service.

Contact details for further enquiries

OneLink is a free telephone service for people who are homeless or at risk of being homeless in the ACT and refers people to appropriate services. Please contact OneLink on 1800 176 468,\ Monday to Friday from 8am to 6pm.

Call us on 02 6122 7000 or email