Compliments and Complaints

If you think we’re doing something well, please let us know. If you think our service to you could have been better, we would like to know that too.

If you want to tell us what we’re doing well you can:

  • Email the Executive Director to let us know
  • Include your comments on the regular client survey or evaluation forms you will be given when you attend a Toora service
  • Tell your friends


If you have a complaint about your experience with us:

  • Ask to speak to the service manager or
  • Phone the Executive Director on
    [02] 6122 7004 or email


The Executive Director will investigate any complaint. Your views, including complaints, are an important part of our learning and help ensure the best possible service provision in the future.


Our commitment

We are committed to providing the best possible service to you.  As an agency, we support the ACT Homelessness Charter which is intended to improve the circumstances of homeless people within a human rights framework.

Women who are homeless have a right of inclusion; rights to dignity, respect and non-discrimination; and rights to safety and freedom.


Client Feedback


Thank you for being part of the Toora family. Now that you are leaving we would love to hear about your time with us.

Please complete the survey connected to your experience with Toora.


Toora AOD

Toora House Accommodation

Heira Domestic Violence

Coming Home


Client Satisfaction Survey

Exit Survey


Call us on 02 6122 7000 or email