If you think we’re doing something well, please let us know. If you think our service to you could have been better, we would like to know that too.
If you want to tell us what we’re doing well you can:
If you have a complaint about your experience with us:
The Executive Director will investigate any complaint. Your views, including complaints, are an important part of our learning and help ensure the best possible service provision in the future.
We are committed to providing the best possible service to you. As an agency, we support the ACT Homelessness Charter which is intended to improve the circumstances of homeless people within a human rights framework.
Women who are homeless have a right of inclusion; rights to dignity, respect and non-discrimination; and rights to safety and freedom.
Thank you for being part of the Toora family. Now that you are leaving we would love to hear about your time with us.
Please complete the survey connected to your experience with Toora.
Heira Domestic Violence