Quality Improvement Council (QIC) Accreditation
Toora Women Inc. is committed to the principles of continuous quality improvement and embodies these principles in all areas of the organisation. We have achieved continuous accreditation with the Quality Improvement Council Health and Community Services Standards since 2010.
A thorough review of our organisational systems against the Quality Improvement Council’s Health and Community Services Standards looks at multiple areas, including:
- Governance
- Management systems
- Consumer and community engagement
- Diversity and cultural appropriateness
- Service delivery
- Stakeholder engagement.
Community Housing Provider
Since 2016, Toora has been a registered Community Housing Provider as recognised by Housing ACT.
Toora received registration as a Community Housing Provider under the National Regulatory System for Community Housing (NRSCH) standards. They ensure that our clients are appropriately housed and support the growth of a fair, efficient and transparent community housing sector.
As a community housing provider, our goal is to provide clients with safe and secure accommodation and best practice services in accordance with community housing standards.
Toora must demonstrate on a regular basis its capacity to comply with the relevant performance requirements under the National Regulatory Code and otherwise comply with the National Law. Toora is required to demonstrate this through periodic compliance assessments focusing on the following areas:
- Tenant and housing services
- Housing assets
- Community engagement
- Governance
- Probity
- Management
- Financial Viability
Our services and housing options are designed to support clients to build their independent living skills in a safe environment. We work closely with our clients to sustain their tenancy, encourage them to engage in our services and community activities, and to achieve best possible outcomes in their lives.