HOMELESSNESS SERVICES
Toora Homelessness Service is ACT’s largest specialist homelessness support service for women and children who are homeless or are at risk of homelessness for a variety of reasons such as mental health, alcohol and drug issues, domestic violence, financial difficulties and trauma.
Our Homelessness Service runs various programs to offer crisis and transitional accommodation, individual case management and practical support for single women and women with accompanying children and other families in a safe environment.
Residential Support Programs
Case management and accommodation in shared and standalone properties for single women and families in all their diversity who may be homeless for a variety of reasons.
Coming Home Program
Outreach case management and limited accommodation support for women exiting the Alexander Maconochie Centre (AMC) to re-establish links with support agencies and reintegrate back into their community.
Outreach Programs
Individual case management to assist clients in sustaining their tenancy or to gain independent accommodation.
All our programs operate in a safe, supportive and child-safe environment in shared and standalone properties where race, culture and other differences are respected and valued.
In line with Toora’s Practice Framework, we use strengths‐based, person-centred case management plan that is underpinned by trauma informed care. We work with women to increase their independent living skills, support them to reintegrate into their community and to help them build their resilience.
Our specialist staff provide case management and tenancy support to find and maintain appropriate long-term housing and assist with personal goals or education and training.
Our homelessness service has a Child and Family Specialist who works very closely with the family to design a holistic case plan that will support the children’s wellbeing by supporting their parent/carer’s wellbeing.
We are aware that children at our service may have suffered from multiple forms of harm and we acknowledge that many children are victims of complex trauma. Our Child and Family Specialist supports our women and their children by:
- Providing appropriate referrals, advocacy and liaising with different community organisations to help children and families
- Helping to improve living skills and routine for the family
- Providing parenting classes
- Providing playgroups for children
- Providing information and education to parents
Groups offered at Domestic Violence Services:
- Mums self-care
- Yoga
- Craft and relaxation
- Playgroups
- SMART Recovery
READ THE SUCCESS STORIES
OF OUR WOMAN
Fiona
I have been engaged with Toora since February 2018. I commenced counselling when I entered rehabilitation and continue to this date. The largest part of…
Louise
I can’t speak the praises of Toora Women’s AOD programs loudly enough. I was privileged to stay at Marzena, one of Toora’s AOD Recovery houses…
Sally
I’m Sally from China and I with my daughter, Amy, left our family by domestic violence. At that time, we had nowhere to go and do not know how to live. Just in time, one…
Sarah
I have been working with my caseworker at Toora since February 2017. I was broken, scared, trusted nobody, with lots of issues and trauma (slowly working through…